International Customer Sales Consultant

As International Customer Sales Consultant, your responsibilities include but not limited to:

• Customer Service: Greet and assist customers with their banking needs in a professional and courteous manner.
  Provide information about the bank’s products and services, including account options, foreign currency exchange, and international wire transfers. Address customer inquiries and resolve issues efficiently, escalating complex cases to the appropriate department when necessary.

• Transaction Processing: Handle foreign currency transactions, including buying and selling currencies, and deliver precise exchange rate information. Conduct international wire transfers while ensuring compliance with Anti-Money Laundering (AML) regulations and other relevant laws. Assist in preparing reports for both internal use and external. o Ensure that all foreign transactions are processed daily.

• Compliance and Risk Management: Adhere to all banking regulations, including AML and Know Your Customer (KYC) guidelines, to prevent fraud and money laundering. Identify and report suspicious activities in accordance with the bank's policies. Maintain confidentiality of customer information and ensure all data is handled in compliance with data protection regulations.

• Operational Efficiency: Assist in the preparation of daily reports and reconciliation of accounts. Collaborate with other team members to improve service delivery and operational efficiency. Participate in ongoing training and development programs to stay updated on banking products, services, and regulatory requirements.

• Ethics and Code of Conduct: Uphold the highest standards of integrity, honesty, and professionalism in all interactions with customers, colleagues, and other stakeholders. Ensure all actions and decisions are in line with nbs’s ethical guidelines and Code of Conduct. Avoid any conflicts of interest and disclose any potential conflicts to the appropriate authorities within the bank. Commitment to maintaining confidentiality and safeguarding customer information. Treat all customers and colleagues with respect, fairness, and equality, ensuring a positive and inclusive banking environment. Refrain from any activities that could harm the bank’s reputation, including accepting gifts or favours that could influence decision-making.